Refund policy

Refund Policy

At Breeze, customer satisfaction is our priority.

Refund Period

You have 30 days from the date of purchase to request a refund for your order. After 30 days, refund requests will not be accepted.

Eligibility for Refunds

Your item must be:

• Unused and in original condition
• In the original packaging with all tags attached (where applicable)
• Not damaged due to misuse or negligence
• With all accessories and documentation included

How to Request a Refund

To initiate a refund, please contact our support team at support@breeze.com with your order number and reason for the refund. We will provide you with return instructions and a prepaid shipping label if applicable.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be credited to your original payment method. Depending on your financial institution, it may take an additional 5-7 business days for the funds to appear in your account.

Non-Refundable Items

The following items are non-refundable:

• Items with visible signs of wear or use
• Items missing original tags or packaging
• Clearance or final sale items (clearly marked at purchase)
• Custom or personalized products
• Items returned after 30 days

Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.